Euroasian appreciate the importance of building lasting, valuable relationships with customers.
Due to due to our perfectionist approach, Euroasian does have human resources to provide an utmost level of top quality of the services to the customers.
Customer Service starts from standard communication with customers as by e-mail so phone and back support.
When we say customer service “starts” we should also mention that it never stops. We continuously take care about customers on all stages with maximum support available for our customers.
Our main activities and responsibilities in achieving customer request:
- Implementation of a fully automated cargo reservations & information system which connects airlines, handlers and forwarding agents in a completely secure environment
- Optimized work processes
- Track & Trace Management
- Document control
- Instruction for flight planning
- Flight booking list
- Airway Bill issuance
- Full working knowledge of special cargo requirements
- Following up on claims and supporting administration
- Easy and efficient communication due to dedicated managers, responsible for customer service performances